Account Deletion

Account & Data Deletion Request — Orsale

Orsale lets you permanently delete your account and associated personal data directly from inside the app. This page explains how to delete your account, what data is removed, what we retain, and how to contact us if you cannot access the app.

⚠️ Important — Please read before you delete

Account deletion is permanent and cannot be undone. Once your account is deleted, you will lose all access to your data, orders, customers, catalog, reports, and settings. There is no way to recover a deleted account or its data. If you only want to take a break, simply log out instead of deleting.

How to delete your account from the app

  1. Open the Orsale app and sign in.
  2. Go to Settings from the side drawer or your profile menu.
  3. Tap Delete Account.
  4. Read the confirmation prompt carefully and confirm the action.

Once confirmed, your account will be marked for deletion and all your personal data will be permanently deleted within 7 days. You will be signed out immediately and will not be able to log in with the same credentials again.

What data is deleted

When you delete your account, the following personal data is permanently removed and cannot be recovered:

  • Your profile information — name, email, phone number, WhatsApp number, address, city, state, pincode, and profile image
  • Your company memberships and role assignments
  • Your saved permissions and access settings
  • Any pending OTPs or verification records tied to your account
  • Notification preferences and device tokens
  • Login sessions and authentication tokens

What data is retained, and why

For legal, tax, audit, and accounting compliance, the following records are retained in a de-identified form (your user ID is removed so the records can no longer be linked to you personally):

  • Subscription and payment history — required for financial record-keeping and tax compliance.
  • Order records that belong to a company you were a member of — these records belong to the business account, not to you personally, and remain with the company for their operational and audit records.

Retention period: De-identified financial records are retained for up to 7 years to comply with applicable tax and accounting laws, after which they are purged or fully anonymized.

Before you delete: active orders

If you have active (incomplete) orders assigned to you, the app will block the deletion and ask you to complete or reassign those orders first. This protects the business operations of any company you are a member of. Once your active orders are cleared, you can proceed with deletion.

Can’t access the app? Request deletion by email

If you have already uninstalled the app or cannot sign in, you can request account deletion by email:

Email: info@rankbit.tech

Subject: Account Deletion Request — Orsale

Please include the following details in your email so we can verify your identity:

  • Your registered phone number (the one you use to sign in)
  • Your registered email address (if any)
  • Your full name as registered in the app

After verifying your identity, we will process your deletion request and permanently delete your personal data within 7 days. You will receive a confirmation email once the deletion is complete.

Questions

For any questions about this process or our privacy practices, please contact us at info@rankbit.tech or read our Privacy Policy.

Last updated: 22 May 2026